Last updated: 4 October 2026
This privacy policy explains how Strixon Ltd (“Strixon”, “we”, “us” or “our”) collects, uses and protects personal information when you visit strixon.co.uk (the “Website”) or contact us through it.
We are committed to protecting your privacy. We collect only the information we need and never sell your personal data.
Who we are
Strixon Ltd is the data controller for the personal information described in this policy.
- Company name: Strixon Ltd
- Company number: 16475557 (registered in England and Wales)
- Registered office: 3 Tamworth Road, Newcastle Upon Tyne, NE4 5AJ, United Kingdom
- ICO registration number: ZC160740
- Email: contact@strixon.co.uk
If you have any questions about this policy or how we handle your personal information, please contact us using the details above.
The information we collect
We keep the personal information we collect to a minimum. We only collect information in the following ways.
Information you give us through our contact form
When you send us an enquiry through the contact form on our Website, we collect:
- First name
- Last name
- Email address
- Phone number (optional field)
- Your message, and any information you choose to include in it
Please do not include sensitive personal information (such as health information) or confidential business information in your message unless it is necessary for your enquiry.
Information collected automatically
When you visit our Website, some information is collected automatically:
- Server logs: Like most websites, our web server automatically records technical information when you visit, such as your IP address, browser type, the pages you request and the date and time of your visit. We use this information only to keep the Website secure, running reliably and protected against abuse.
- Cookies: We use a small number of cookies. These are described in section 6 below and in our Cookie PolicyThis file is outside this session’s folders, so it can’t be opened here..
- Spam protection (Google reCAPTCHA): Our contact form is protected by Google reCAPTCHA. reCAPTCHA collects information about your device and how you interact with the form (such as your IP address, browser information and mouse movements) to check that the form is being completed by a real person and not an automated program.
Information we do not collect
We do not use the Website to collect any other personal information. We do not create user accounts, take payments, run advertising or tracking cookies, or build profiles about our visitors.
How and why we use your information
Under UK data protection law, we must have a valid legal reason (a “lawful basis”) to use your personal information. The table below explains how we use your information and our lawful basis for each use.
| What we use it for | Information used | Lawful basis |
|---|---|---|
| Responding to your enquiry and communicating with you about it | Name, email address, message | Legitimate interests: responding to business enquiries sent to us. If your enquiry is about using our services, also steps taken at your request before entering into a contract. |
| Protecting our contact form against spam and abuse | reCAPTCHA data, IP address | Legitimate interests: keeping our Website and inbox secure and free from spam. |
| Keeping our Website secure and running properly | Server log data, IP address | Legitimate interests: keeping our systems secure and working. |
| Remembering your cookie preferences | Cookie consent preference | Legal obligation: recording your choices under the Privacy and Electronic Communications Regulations (PECR). |
| Meeting legal or regulatory requirements, or defending legal claims | Any relevant information | Legal obligation and/or legitimate interests. |
When we rely on legitimate interests, we have checked that our interests are not outweighed by your rights and interests.
We will not use your contact details to send you marketing emails unless you have separately agreed to receive them.
We do not make any decisions about you using only automated processing, including profiling, that would have a legal or similarly significant effect on you.
Who we share your information with
We do not sell, rent or trade your personal information. We only share it with the trusted service providers who help us run our Website and business, and only as far as they need it to provide their services:
- Hetzner Online GmbH (Germany): hosts our Website and server, including our WordPress website and any data stored on it.
- Microsoft (Azure): delivers the emails sent from our Website, including the notification we receive when you submit the contact form.
- Google (reCAPTCHA): protects our contact form against spam and abuse. Google’s use of this information is covered by Google’s Privacy Policy and Terms of Service.
We may also share your information if we are required to by law, for example in response to a valid request from the police, a court or a regulator, or to protect our rights, property or safety.
If Strixon Ltd is ever involved in a merger, acquisition or sale of its business, your information may be transferred to the new owner. They would continue to protect it in line with this policy.
International transfers
Our Website is hosted on servers in the European Union. The UK recognises the EU as providing adequate protection for personal data.
Some of our service providers, such as Google and Microsoft, may process data in the United States or other countries outside the UK. When this happens, we make sure appropriate safeguards are in place, such as:
- the UK Extension to the EU–US Data Privacy Framework, where the provider is certified under it; or
- the International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses, approved for use in the UK.
You can contact us for more information about these safeguards.
Cookies
We use a small number of cookies on our Website:
- Essential cookies: for example,
wpconsent_preferences, which remembers your cookie preferences for 30 days. - Security cookies:
_GRECAPTCHA, set by Google reCAPTCHA to protect our contact form against spam and abuse. It lasts for 179 days.
We do not use advertising or marketing cookies. For a full list of the cookies we use, what they do and how long they last, please see our Cookie PolicyThis file is outside this session’s folders, so it can’t be opened here..
You can change your cookie preferences at any time using our cookie banner. You can also block or delete cookies in your browser settings. If you block certain cookies, some parts of the Website, such as the contact form, may not work properly.
How long we keep your information
We keep personal information only for as long as we need it:
| Information | How long we keep it |
|---|---|
| Contact form submissions and related emails | 12 months from the date of your last contact with us, then securely deleted |
| Server log data | Up to 30 days, unless we need it longer to investigate a security issue |
Cookie preference (wpconsent_preferences) | 30 days, stored on your device |
reCAPTCHA cookie (_GRECAPTCHA) | 179 days, stored on your device |
If your enquiry leads to us working together, we will keep the information we need for that working relationship. We will tell you about this separately when it happens.
We may also keep information for longer if the law requires it, or if we need it to establish, exercise or defend a legal claim.
How we keep your information secure
We take appropriate technical and organisational measures to protect your personal information from loss, misuse and unauthorised access, change or disclosure. These include:
- encrypting data sent between your browser and our Website using HTTPS (SSL/TLS)
- hosting our Website on a secured server in a professionally managed data centre
- restricting access to personal information to authorised people only
- keeping our software and plugins up to date
No website or method of sending data over the internet can be completely secure, but we work hard to protect your information.
Your rights
Under UK data protection law, you have the following rights:
- Right to be informed: to know how your personal information is used, which is the purpose of this policy.
- Right of access: to ask for a copy of the personal information we hold about you.
- Right to rectification: to ask us to correct information that is inaccurate or incomplete.
- Right to erasure: to ask us to delete your personal information.
- Right to restrict processing: to ask us to limit how we use your information.
- Right to object: to object to us using your information when we rely on legitimate interests.
- Right to data portability: to ask us to send your information to you or to another organisation in a commonly used, machine-readable format, where this applies.
- Right to withdraw consent: where we rely on your consent, to withdraw it at any time, for example by changing your cookie preferences.
To use any of these rights, please email us at contact@strixon.co.uk. You do not normally have to pay a fee. We will reply within one month. We may need to ask you for information to confirm your identity before we act on your request.
How to complain
If you are unhappy with how we have handled your personal information, please contact us first at contact@strixon.co.uk. We will acknowledge your complaint within 30 days and do our best to resolve it promptly.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:
- Website: ico.org.uk/make-a-complaint
- Telephone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
11. Links to other websites
Our Website may contain links to other websites. We are not responsible for the privacy practices or content of those websites. Please read their privacy policies before giving them any personal information.
Children
Our Website and services are intended for businesses and business owners. They are not directed at children. We do not knowingly collect personal information from anyone under the age of 18.
Changes to this policy
We may update this privacy policy from time to time, for example to reflect changes to our Website, our service providers or the law. The latest version will always be available on this page, with the “Last updated” date shown at the top. If we make significant changes, we will make this clear on our Website.
Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us via the Contact us page or directly via the following:
Strixon Ltd
3 Tamworth Road, Newcastle Upon Tyne, NE4 5AJ, United Kingdom
Email: contact@strixon.co.uk
ICO registration number: ZC160740